Customer Agreement

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Big Sky Freeze Dry Customer Agreement
(Big Sky Freeze Dry hereby known as BSFD)
1.Your Bouquet is disassembled for proper freeze drying techniques. Stems are usually cut from the flowers and discarded. Bouquet handles are discarded. BSFD is authorized to use whatever materials and techniques necessary to properly mount any memento without regard to damage, staining, or reversibility. If we are preserving only your flowers (not in a display), additional fees will apply for reassembly of your bouquet (see current pricelist).
2. Time frames for service:
A) Frame/ keepsake selections must be made within 30 days of BSFD receiving your fresh flowers. It is your responsibility to make your keepsake selections on time.
 
B) I agree that it is my responsibility to make final pickup of completed items on time. Completed items must be picked up within 30 days of completion (unless otherwise agreed) There will be frame/keepsake storage fees of $1.00 per day per keepsake thereafter. Flowers and all items not claimed after 60 days will be disposed of in accordance with MT State law.
3.Damages: I will not hold BSFD responsible for damages to my flowers prior BSFD receiving them. I will not hold BSFD responsible for loss of my flowers in an occurrence such as fire, storm, loss of electricity, flood, mechanical failure or any circumstances beyond BSFD control.
4. Privacy: BSFD reserves the right to use photographs of completed items for the purpose of display, exhibition, contests, web site display, and any other similar marketing purposes. BSFD is very committed to your privacy. We will not rent, sell or distribute your name, address, email address, credit card information or personal information. Your information will be used solely for the purpose of conducting business with you.
5. Longevity: I understand that BSFD cannot guarantee color or longevity of dried flowers, frames or keepsakes. I understand that color changes to dried flowers will occur. I understand that complete preservation of freeze-dried flowers includes an enclosure to help protect them from exposure, dust, insects, and impact damage. I understand to keep my floral keepsake away from light, humidity and varying changes in temperature.
6. Required Deposits and Payments: A $75 non-refundable payment is required before wedding bouquets are preserved. 50% non-refundable advanced payment is required for all memorial flower preservation. Wedding gown preservation orders and any order under $125. A minimum of 50% of your balance must be paid at time of frame selection (not to exceed more than 30 days after BSFD receives fresh flowers). Any balance due after deposit & 30day payment, your balance must be paid in full within 30 days of order completion. Returned checks will be charged a $30.00 NSF fee. If we receive a NSF Check, all future payments will need to be made by cash, money order, or cashier’s check. Any and all charges that BSFD occurs due to customer (i.e. stop payment etc.) will be charged back to the customer at a rate of double the charges.
7. Changes to keepsakes: I understand that changes in design to completed keepsakes may not be possible without damage to flowers or memorabilia. Any changes during or after keepsake design will be charged by hourly rate.   
 
 
8. Agreement: I give BSFD my permission to preserve the flowers delivered to them on this date using their best judgment for preservation. I also give permission for BSFD to create all floral keepsakes concerning this order using their best judgment for design. We select the best flowers after the freeze dry process to use in your designs. Flowers not used in the designs become the property of BSFD. Any preferences for flower design or memorabilia design are to be in writing and submitted to BSFD on this date. In the case that framing or keepsake selection and design is made at a future date concerning this order, the following shall apply: Any preferences are to be in writing and submitted to BSFD on the date of selection.
9. Return Policy: Freeze-drying costs and all sales are final.
10. Third Party Orders: I am fully responsible to make this agreement if flowers are for a third party.
Name of third party__________________________________Signature___________________________________Date:_________________

Other Terms...

* BSFD reserves the right to substitute matching flowers when needed due to damage of original flowers. Extra charges may occur unless “extras” are brought in with arrangement.* Due to Mother Nature – flowers may change color slightly. Color enhancement may be used.* Flowers will change color tones over a period of time, taking on more mellow Victorian shading.* Fresh Foliages in your fresh flower design will be substituted with silk foliage unless told otherwise.*Use only Novus #1 cleaner on acrylic domes and apply with a soft cloth. I have read and understand all the terms and conditions of this contract, received a copy and have the authority to give BSFD permission to disassemble the flowers and create a keepsake under glass or acrylic. __________________________________________________________________
Print Customers Name Used on File (Please use married name for brides.)
____________________________________________________, _____________
Authorized Signature                                                                       Date

 

I have read and understand all the terms and conditions of this contract, received a copy and have the authority to give BSFD permission to disassemble the flowers and create a keepsake under glass or acrylic.

 

__________________________________________________________________
Print Customers Name Used on File (Please use married name for brides.)

____________________________________________________, _____________
Authorized Signature
                                                                       Date

 

Big Sky Freeze Dry Services
Kalispell, MT 59901

"Preserving Memories to Last a Lifetime"